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EAP: Mental Talks: Conflict management stretagies


To learn how to manage conflicts at the workplace and in personal relationships

During this mental talk we will explore the meaning behind conflict, both on a personal level and at the workplace. We will go through the possible reasons for its occurrence and examine the errors that may that might lead to it.

Additionally, we will focus various effective conflict management strategies. We will dive deeper into correctly encoding and decoding a message, active listening, understanding and finding a mutual solution. We will also focus on self-awareness and emotional intelligence and their implications when it comes to resolving a conflict.

Finally, we will explore the concept of non-violent communication and how to use it when we are put in a conflict situation. We will also find out how to understand others without being reactive.


  • We will discuss the reasons behind conflict and the communication errors leading to it.
  • We will find out how to find mutual solutions through active listening and understanding
  • Will learn how to resolve conflict with non-violent communication


  • Up-to-date presentation of information and research in the field.
  • Sharing good practices and techniques
  • Answering various questions regarding the topic


Еmployees of SoftwareONE are invited to participate in the planned workshop

Duration:  60 minutes

Registrations are closed for this event.