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EAP: Mental Talks: ‘Handling Difficult Conversations’


To help participants develop the skills and confidence to effectively manage challenging conversations in both personal and professional contexts. 

Difficult conversations are a common part of both personal and professional life. Whether it’s dealing with conflict, delivering negative feedback, or discussing sensitive topics, these conversations can be challenging and uncomfortable. However, they are also essential for resolving issues, building relationships, and achieving goals. In this Mental talk, we will explore strategies for handling difficult conversations effectively. We will discuss the importance of preparation, active listening, and empathy in these conversations, as well as techniques for managing emotions and staying focused on the outcome. We will also address common pitfalls to avoid and offer practical tips for turning difficult conversations into productive ones. By the end of this presentation, participants will have a better understanding of how to approach difficult conversations with confidence and clarity, and how to turn challenging situations into opportunities for growth and positive change.


  • We will discuss some practical cases with difficult conversations
  • Will learn how to avoid common pitfalls
  • Will inform you about successful techniques for emotional management
  • We will discuss some successful communication tactics 


  • Up-to-date presentation of information and research in the field.
  • Sharing good practices and techniques
  • Case studies


In the planned workshop are invited to participate people from SoftwareONE

Duration:  60 minutes

Registrations are closed for this event.